Amour Spa & Beauty ship Australian online orders only.  Shipping rates with Australia Post are calculated at time of checkout.

For all online orders of $75 or more we offer FREE standard shipping (exclusive of any other offers or discounts).

All parcels sent must be signed for. Delivery instructions can be provided when placing an order. Amoura Spa & Beauty accept no responsibility for lost or missing orders if you have given permission for the parcel to be left unattended without being signed for. Please ensure to collect your order from the designated Post Office or Parcel Locker within the provided timeframe to avoid parcels being returned to us as additional shipping costs may occur

Delivery Times

UPDATE: Australia Post are experiencing some delays due to increased volume and workplace restrictions. Please see Australia Post website for further information.

All Australian online orders via standard shipping are anticipated to be delivered within 3-7 business days for QLD, VIC, NSW and 7- 10 business days for SA, WA, TAS and are shipped via Australia Post.

Please note: We endeavour to dispatch orders within 1-2 business days, however during public holiday periods and sales this may take slightly longer. Once your goodies are dispatched and on their way to you, you will receive a shipping notification via email.

Terms & Conditions

T&C's can be found on our terms and conditions page.

Returns Policy

Within the ACCC Consumer guarantee guidelines, we are happy to offer a store credit on items that are returned to us unopened and unused, provided we are notified within 21 days of receipt and the item is returned within 7 days of contacting us.

Please note that Amoura Spa & Beauty is not responsible for any return shipping costs.

Products must be purchased using one of the payment options available on our website to be eligible for a return or store credit.

My item arrived broken or faulty.

For items that arrive broken or damaged, take an immediate photograph of how they arrived and contact us and we will guide you through the returns process.  For any items that arrive broken or faulty we will provide a store credit or replacement if we are notified within 21 days of receipt. Please do not dispose of the item until we have had the chance to chat with you.

What happens if I am unhappy with the product I purchase or I changed my mind? 

We want you to be completely happy with your purchase so, should you wish to return an item that you’ve purchased, please complete the Returns Form or contact us within 21 days of receiving your product. You will need to ship us back the item, unopened and unused, within 21 days of receiving your product and within 7 days of contacting us, and a store credit will be issued to you once we have received the items and inspected them. The store credit can be used for online purchase only. Please be advise that proof of purchase must be provided.

*Shipping costs will not be refunded by Amoura Spa & Beauty.

We recommend that you return items using a trackable postage method.  Amoura Spa & Beauty will not be held liable for parcels lost in transit.

I have been sent the wrong item.

If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and contact us and we will guide you through the returns process.  Email us within 7 days of receiving your order.

What if I enter the wrong delivery address or order details/products?

In the event you have incorrectly entered information please reach out to update information or cancel an order.

Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

Amoura Spa & Beauty will not be held responsible for incorrect details entered at the time of ordering online, including an incorrect delivery address.